The Healacle Portal
One view of every dollar, shared by the people who own it.
Most revenue cycle reporting is a monthly deck assembled from four systems that disagree. The portal replaces it with one place: the KPIs measured one way, the worklists our operators use, every automation run, and the conversation about all of it.
Cash collected, MTD
$21.3M
First-pass denial rate
5.9%
Days in A/R
33.8
Clean claim rate
96.1%
Cash collected
12 months · vs target
Needs attention
56 claims within 7 days of timely filing
$339.2K at stake
CO-197 denials awaiting retro-authorization
$338.4K at stake
Underpayment pattern: BCBS paying 82% of contract on 27447
$128K at stake
Denials worklist
Sorted by dollars that will actually come back.
Each denial arrives with its root cause, the recommended action, the model’s confidence, and a drafted appeal. An analyst reads, edits, and sends. High-confidence items earn straight-through processing per payer and task.
CO-197Precertification / authorization absent
UnitedHealthcare · 29d · AI: Submit retro-authorization with operative note · conf 0.91
$13,659AppealedCO-50Non-covered: not deemed medically necessary
Humana · 32d · AI: Draft appeal citing LCD L34567 sections 2.1 and 3.4 · conf 0.72
$8,998AppealedCO-197Precertification / authorization absent
Humana · 9d · AI: Submit retro-authorization with operative note · conf 0.91
$8,189CorrectedCO-197Precertification / authorization absent
UnitedHealthcare · 11d · AI: Submit retro-authorization with operative note · conf 0.91
$8,173AppealedCO-50Non-covered: not deemed medically necessary
Medicaid · 5d · AI: Draft appeal citing LCD L34567 sections 2.1 and 3.4 · conf 0.72
$8,047Overturned
| Automation | Runs | Success | Status |
|---|---|---|---|
| Eligibility verification270/271 EDI | 1,842 | 99.1% | healthy |
| Claim status276/277 EDI | 3,210 | 97.8% | healthy |
| ERA payment posting835 EDI | 412 | 98.9% | healthy |
| Prior auth follow-upPayer portal agent | 96 | 91.2% | attention |
| Denial triage and routingModel + rules | 143 | 100.0% | healthy |
| Patient balance remindersSMS + email | 1,020 | 99.6% | healthy |
Automations
Every run, every exception, nothing silent.
Agents that verify eligibility, check status, post payments, and chase authorizations report into the same portal. When a payer portal changes and an agent falls to supervised mode, you see it the same morning we do.
Security and HIPAA
Built for protected health information from the first line of code.
The controls below are the engagement baseline. Your security team gets the full policy set and a technical questionnaire response before kickoff.
Business Associate Agreement
Signed on every engagement before any data moves.
Encryption
TLS 1.2+ in transit, AES-256 at rest, keys managed per client.
Least-privilege access
Role-based permissions in the portal and in your systems, reviewed quarterly.
Audit logging
Every view, export, recommendation, and approval recorded and retained.
SSO and MFA
SAML and OIDC single sign-on with mandatory multi-factor for every user.
Minimum necessary
The portal holds only the data needed to show you a claim. No clinical notes.
U.S.-based
Data hosted and operated in the United States by a U.S.-based team.
Incident response
Documented plan, tested annually, with client notification timelines.
Speak to an expert
Let’s find the revenue you’re leaving on the table.
What happens next
- 01
A 30-minute call with an operator
Not a sales rep. Someone who has run a revenue cycle and will ask about yours.
- 02
A scoped diagnostic proposal
Fixed fee, 30 days, with the data we need listed up front.
- 03
Findings with dollars attached
You keep the report whether or not we continue together.