About Healacle
Operators first. Then the software.
Healacle was started by people who ran revenue cycle inside health systems and physician groups, and who were tired of choosing between outsourcers that add headcount and vendors that add logins. We built the system we wished we had: operators, intelligence, and automation, accountable together.
Why we exist
The revenue cycle is a translation problem nobody was staffed to solve.
A clinical encounter becomes a set of codes, then a claim, then a verdict from a payer whose rules changed last month. Each handoff loses something. The organizations we worked in were losing fifteen percent of first-pass claims and spending millions arguing about it afterward, with teams that were exhausted and reporting nobody trusted.
The market’s answers were unsatisfying. Outsourcing moved the same work to a cheaper room. Point solutions automated one step and created exceptions at the next. AI vendors promised autonomy before they had earned accuracy. None of them owned the outcome.
Healacle is the alternative we wanted: operators who take the queue, models that make them faster and are supervised until proven, agents that remove the repetitive work, and one portal where the client sees exactly what we see. The name is a nod to what the work is for. Revenue is how care gets paid for.
How we work
Five principles we will not negotiate.
- 01
Own the dollar, not the task
We are measured on the KPIs we agree to move, and part of our fee depends on them. A task completed that does not move the number is not done.
- 02
Automate after you fix
Automating a broken workflow makes it break faster. We redraw the process first, then give the repetitive parts to agents.
- 03
Autonomy is earned
Every model starts in review mode. It earns straight-through processing task by task, payer by payer, and loses it the moment accuracy slips.
- 04
One definition per metric
Denial rate means one thing, measured from your data, visible to everyone. Debates about the number are replaced by work on the number.
- 05
Nothing fails silently
Every automation run is logged, every exception is assigned, every recommendation shows who approved it. If it went wrong, you can see where.
Where we have operated
Built in the settings where the cycle is hardest.
Different settings break in different places. Hospitals lose on authorization and DRG disputes; groups on front-end errors and payer mix; FQHCs on Medicaid redeterminations and wrap payments. Our operators have run each.
- Health systems and community hospitals
- Multi-specialty and single-specialty physician groups
- Ambulatory surgery centers
- Federally qualified health centers
- Behavioral health organizations
- Laboratory and imaging
Join the team
We hire revenue cycle operators who want to work with better tools, and engineers who want to build tools operators trust.
Speak to an expert
Let’s find the revenue you’re leaving on the table.
What happens next
- 01
A 30-minute call with an operator
Not a sales rep. Someone who has run a revenue cycle and will ask about yours.
- 02
A scoped diagnostic proposal
Fixed fee, 30 days, with the data we need listed up front.
- 03
Findings with dollars attached
You keep the report whether or not we continue together.